Privacy Policy

Renters Rights AI ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website and applications.

1. Information We Collect

Depending on how you use the platform, we may collect:

• Account information (such as name, email address, and authentication provider).
• Usage information (such as chats, selected state/jurisdiction, and feature interactions).
• Uploaded documents (such as lease files and extracted document text/entities).
• Technical information (such as device/browser metadata, logs, and security events).

2. How We Use Information

We use information to:

• Provide and improve our tenancy information services.
• Generate responses using legally grounded AI workflows.
• Maintain account security, detect abuse, and troubleshoot issues.
• Communicate service updates and operational notices.

3. AI Processing and Data Handling

We use Google Cloud infrastructure and AI services to process document and chat requests. Your lease uploads and related data are processed for your service experience and are not used by us to train public AI models.

4. Storage and Security

We use enterprise-grade cloud controls, including access controls, service-level security tooling, and managed infrastructure protections. No online system is 100% risk-free, but we apply reasonable safeguards designed for sensitive tenancy workflows.

5. Sharing and Disclosure

We do not sell personal information. We may disclose data:

• To infrastructure/service providers required to operate the platform.
• Where required by law, regulation, court order, or lawful authority.
• To protect rights, safety, and service integrity.

6. Retention

We retain information for as long as reasonably necessary to provide services, meet legal/operational requirements, resolve disputes, and enforce agreements. Retention periods may vary by data type.

7. Your Choices and Rights

You may request access, correction, or deletion of personal information subject to applicable law and service limitations. Australian users may have rights under the Privacy Act 1988 (Cth), including the Australian Privacy Principles.

8. International Processing

Services may involve processing across systems operated by our providers. Where this occurs, we use reasonable contractual and technical safeguards appropriate for service delivery.

9. Children's Privacy

The service is not intended for children under 16. We do not knowingly collect personal information from children under 16.

10. Changes to this Policy

We may update this Privacy Policy from time to time. Changes are effective when posted on this page with an updated date.

11. Contact

For privacy enquiries, contact: privacy@rentersrights.ai